Camera and video quality

How to do it

In voice/video settings select the camera and inspect its preview before enabling video in a call. Windows must allow camera access to desktop apps. Close other apps using the same device if the preview is unavailable.

App screenshot to be added
App screenshot — Camera and video quality

Keep in mind

Choose a quality your network can sustain: free up to 720p30, Beacon up to 1080p60. The plan is a maximum, not a guarantee of delivered resolution. Disable video when done and check the call indicator. Avoid showing other people without permission. Teens can publish camera, screen sharing or Go Live only with a linked guardian and the guardian’s live permission enabled (off by default). Use Report stream on Go Live for a safety concern.

Next steps

Contact support and track a request · Your first rally on Nuvlek

Read the policy

Family settings

A teen can link a legal guardian through their own adult account or provide the guardian’s email. The email link opens a web page to approve or decline without creating an account. The guardian chooses purchases and a monthly limit, DMs, camera/screen/Go Live and quiet hours. A guardian account is optional for viewing activity summaries: new friends, conversation partners, servers and voice minutes, never message contents. The teen sees “Guardian supervision active”; supervision is never hidden. Purchases and server entry follow the guardian’s approvals.

Default monthly spending limits apply to everyone: BRL 500 / USD 100 / EUR 100 / JPY 15,000. Anyone can lower their own limit; only the guardian can raise a teen’s limit. Settings shows today’s and this week’s usage; an optional daily limit displays a break reminder. Teen camera, screen and Go Live publishing requires a linked guardian and permission, off by default. Every Go Live has Report stream. Mandatory privacy and 18+ restrictions cannot be disabled.

Submit a request →