Moderation and Appeals

Effective 20/10/2026 · Version 1.0

Nuvlek is operated by G e Soluções e Eventos LTDA, CNPJ 46.647.904/0001-04, represented by Raphael das Neves Ferreira. Address: Rua Arthur Pelaio, 144 — Vila União — Bandeirantes/PR — CEP 86360-000 — Brasil. Support, safety and privacy: support@tioneves.com (suggested subject: “Safety” or “Privacy”). Data Protection Officer under LGPD article 41: Raphael das Neves Ferreira, contato@entexp.com.br.

Automated routine moderation

Nuvlek’s routine moderation is 100% automated. Company systems analyze photos and reports, apply rules and record cases; the mascot is not a human moderator. Reports are assessed, not counted as votes. Automated decisions can miss context. An appeal may be reviewed by a person. We do not claim human monitoring of every conversation or record live calls for moderation.

Escalation

Normal sequence: warning → mute 24 h → suspension 3 days → suspension 7 days → ban. Notices explain the rule, action, duration and case ID. Severe exploitation, credible threats or serious harm can cause immediate preventive restriction, with termination after confirmation. Content removal and account penalties are separate; local server decisions are also separate from platform decisions.

Identified reporting and publisher rights

Report a message, user, avatar or server in the app with a precise reference and factual reason. Do not upload illegal evidence. An ECA Digital article 29 §2 notice needs the notifier’s identity/contact and specific content via an authenticated report or support@tioneves.com. We do not display identity to the reported user, subject to lawful authority disclosure. Article 30 gives the publisher removal notice, reasons, whether detection was automated or human, and accessible appeal. Details may be limited by law/safety, explained where permitted.

Appeal within 14 days

Open Account standing, select the case and send an explanation within 14 days of notice. One appeal per case. Explain factual errors or missing context, without contacting the reporter or evading restrictions. Review starts automatically and may be escalated to a person; a reasoned result is returned in the case. If locked out, email support with the case ID. Platform appeal limits do not remove statutory complaint or court rights.

Owners manage roles, permissions, AutoMod words/links/invites/mention limits, timeouts, kicks and bans with audit logs. Local rules can be stricter but cannot permit prohibited content. Ask the owner about a local decision; report a platform violation separately. Deliberately fabricated evidence, coordinated false reports or repeated malicious misuse can cause proportionate sanctions with reasons, notice and appeal. Good-faith mistakes, unsuccessful appeals and reports about influential members are not abuse.

Appeal response deadline

We provide a reasoned answer within 7 calendar days of an appeal. A team member may review it. The submission deadline remains 14 days and one appeal per case.

Report without an account

Victims, guardians and authorities can use the identified public report form. Provide your name, email and the specific content link/ID; anonymous notices do not meet ECA Digital article 29 §2. The public channel is available under §3. For immediate danger call local emergency services: Brazil 190, US 911, Japan 110.

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Official references

For users in Brazil, Portuguese controls if translations differ; elsewhere English controls, subject to mandatory local rights.