Minors and Families

Effective 20/10/2026 · Version 1.0

Nuvlek is operated by G e Soluções e Eventos LTDA, CNPJ 46.647.904/0001-04, represented by Raphael das Neves Ferreira. Address: Rua Arthur Pelaio, 144 — Vila União — Bandeirantes/PR — CEP 86360-000 — Brasil. Support, safety and privacy: support@tioneves.com (suggested subject: “Safety” or “Privacy”). Data Protection Officer under LGPD article 41: Raphael das Neves Ferreira, contato@entexp.com.br.

Age by region

Minimum account age is 13 worldwide. Brazil ages 13–16 inclusive need a guardian before chat/voice; until linked, only linking, help and settings are available (ECA Digital art. 24). Nuvlek applies these guardian-link age thresholds in the EU/UK: 16: DE, NL, IE, LU, SK, HU, RO, HR, LT, MT, PL; 15: FR, CZ, GR, SI; 14: AT, BG, CY, ES, IT, FI, SE, EE, LV, PT; 13: BE, DK, UK. These are Nuvlek’s product thresholds, applied alongside GDPR article 8 and any stricter local requirement; the UK is listed separately from the EU. Where a local rule requires greater protection, that rule takes priority. In Japan, minimum age is 13 and a minor’s purchases require guardian consent under Civil Code article 5, through Family Center purchase controls.

Teen mode, ages 13–17

DMs are friends-only. Requests are restricted to friends of friends/shared-server members. Sensitive-media filtering stays on, adult areas stay blocked and unfamiliar-contact warnings are shown. Profiles use maximum privacy by default. No ads or profiling. Guardians cannot disable mandatory protections or allow 18+ access. You can block/report even a friend.

Visible supervision, never message content

A teen can link a legal guardian through their own adult account or provide the guardian’s email. The email link opens a web page to approve or decline without creating an account. The guardian chooses purchases and a monthly limit, DMs, camera/screen/Go Live and quiet hours. A guardian account is optional for viewing activity summaries: new friends, conversation partners, servers and voice minutes, never message contents. The teen sees “Guardian supervision active”; supervision is never hidden. Purchases and server entry follow the guardian’s approvals.

Default monthly spending limits apply to everyone: BRL 500 / USD 100 / EUR 100 / JPY 15,000. Anyone can lower their own limit; only the guardian can raise a teen’s limit. Settings shows today’s and this week’s usage; an optional daily limit displays a break reminder. Teen camera, screen and Go Live publishing requires a linked guardian and permission, off by default. Every Go Live has Report stream. Mandatory privacy and 18+ restrictions cannot be disabled.

Verification and corrections

Only adults seeking 18+ areas complete document/selfie checks with Stripe Identity. Nuvlek keeps only result, date, provider and birth year from the check, not images. Read the provider notice first. Do not send documents in tickets or DMs. Contact support about an incorrect birthdate, country, guardian link or age result; restrictions remain during review. Guardian approval cannot replace adult verification.

When a link or contact feels unsafe

Use Block/Report. For serious risks contact support@tioneves.com with account/message references, never suspected abuse imagery. We preserve/report serious cases to competent authorities; SaferNet offers additional guidance. Do not promise secrecy to a child in danger. If linking is unsafe or disputed, ask safety for help instead of using an unrelated adult’s account. Immediate danger requires local emergency services; support resources are in Safety Center.

Teens may publish camera, screen sharing or Go Live only with a linked legal guardian and live permission enabled by that guardian; it is off by default. Go Live offers Report stream.

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Official references

For users in Brazil, Portuguese controls if translations differ; elsewhere English controls, subject to mandatory local rights.