Troubleshooting
- Fix microphone or silent audio
Check Windows microphone permission for desktop apps, then select the intended input/output in Nuvlek
- Fix a missing camera
Check the Windows camera privacy setting for desktop apps, select the correct device and inspect Nuvlek’s preview
- Fix blank or choppy screen sharing
Stop sharing and select the intended window again; check its preview before restarting
- Fix disconnects or slow calls
Check that other sites work, then reconnect Nuvlek once
- Update Nuvlek safely
- Contact support and track a request
Use Help in Nuvlek to open a ticket and follow replies